Terms and Conditions
|We are :||Tassomai Ltd (company registration number 08417700).|
|Our address is:||Studio 119, The Pill Box, 115 Coventry Road, London E2 6GG|
|We can be contacted at:||email@example.com.|
|You are:||A user of our Website.|
Please read the terms and conditions (“Terms and Conditions”) set out below carefully before registering with us to participate on one of our Courses. By registering with us to participate on a Course from this Website you agree to be bound by these Terms and Conditions.
- Meaning of words used by us
“A Grade” means an “A” or “A*” awarded at the specified level (e.g. GCSE, IGCSE) by the relevant Examination Body;
“A Grade Guarantee Course” is a reference to those Tassomai Courses specifically designated by us as receiving the benefit of a guarantee that the Student will receive an “A” Grade in that subject in accordance with the provisions of Clause 5;
“Individual Member(s)” means a person who has subscribed for individual membership of Tassomai;
“Intellectual Property Rights” or “IPR” means patents, rights to inventions, copyright and related rights, topography rights, trademarks, trade names and domain names, rights in get-up, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights of a similar nature, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which may now or in the future subsist in any part of the world;
“School Member(s)” means a person or school who is granted access to Tassomai by virtue of its school membership;
“Student” is a reference to the person who is named as the person participating on the Tassomai Course or who has been granted access to Tassomai through a School Membership;
“Tassomai” is a reference to the online learning system which we have developed and operate through our Website and includes the Tassomai Courses;
“Tassomai Course(s)” or “Course(s)” is a reference to the different online learning programmes which we run on Tassomai from time to time;
“you”, “your” and “yours” are references to you the person accessing this Website, Tassomai and/or ordering any Tassomai Course(s) from the Website;
“we”, “us” and “our” are references to Tassomai Ltd; and
“Website” is a reference to our website www.tassomai.com on which we operate Tassomai.
- How to register and book a Course with us
Any contract for the provision of Tassomai Courses is between you and Tassomai Limited. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You warrant that you are over 18 years of age and have the legal capacity to enter a binding contract with us. Any Student participating on a Tassomai Course who is below the age of 18 must have obtained full consent from his/her parent or legal guardian and you warrant that the Student has been made fully aware of the terms upon which the Tassomai Course is made available to him/her which are set out in these Terms and Conditions.
In order to register with us you will be required to select your chosen Tassomai Course and provide your full name and contact details and those of the Student. A valid email address for each Student will be required. Once we receive your registration details and your order we will send you a confirmatory email to confirm your order. If, for whatever reason, your order is not accepted by us we will notify you of this in writing together with the reasons.
Tassomai Courses purchased from this Website are intended for Student use only.
Each Student will receive a Welcome email providing the Student with a link to login and start using Tassomai. When using this Website you will be provided with a registration profile. You must ensure that you and the Student keep these details secure and do not provide this information to a third party.
We reserve the right to alter the Tassomai Courses available for sale on the Website and to discontinue any Tassomai Course.
- Prices and Payment
All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of value added tax.
The total price for Tassomai Courses ordered will be displayed on the Website when you place your order. The first Tassomai Course which you purchase must be paid for in advance. All subsequent Tassomai Courses purchased are charged on a monthly basis with the first payment due at the end of the first month (on the anniversary of the first Tassomai Course registration) and all subsequent monthly payments are then charged monthly in advance..
You can pay by debit or credit card. For Tassomai Courses which run month to month the agreed monthly amount will be deducted from your debit or credit on the same day each month for the duration of the Tassomai Course. Please ensure that you have adequate funds to meet the instalment payment as a failure to do so will incur an administration charge.
Should a Course terminate mid-way through a month then you will be granted a credit for the balance of the unused month which can be applied towards the next Course. No refunds are offered in this situation.
To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
In the event that a monthly payment is not received by us on time we reserve the right to suspend or cancel the Student’s participation on the Tassomai Course and further access to Tassomai may be denied.
- What you need to know about Tassomai
Once you receive your registration email you will then be able to set up your user profile. Tassomai may be accessed online via our Website and the Student may begin the Course once their user profile is completed.
It is your responsibility to ensure that the Tassomai Course you have selected is suitable for the Student. Students should be aware that completion of each Course requires significant effort and regular participation. Some modules of a Course may require more effort and time than other modules and progression through a Course is not linear. In some cases, there may be more effort required at the end of the Course than in the earlier stages.
Courses are designed around the specifications set by the relevant Examination Body.
Upon payment of the relevant fee, we grant to the Student a non-exclusive, non-transferable, limited, personal, revocable, worldwide licence to access Tassomai. The licence is a “named user” licence which means that only the Student who is named on the licence may use the licence and access Tassomai. Courses cannot be shared or used by more than one individual.
We undertake to you that the Tassomai Course(s) provided will be in accordance with acceptable industry practice and standards.
Access to Courses is usually for a specified time such as the academic year and Students are encouraged to complete the particular course during the recommended time. Inactivity may adversely impact the score allocated to the Student resulting in a lower score to take account of the period of inactivity.
From time to time Course content will change in order to take account of changes in the National Curriculum. For the avoidance of doubt, where this occurs participation on a Course does not entitle Students to participate in updated Courses free of charge.
Students can regulate the amount of work which they can do on Tassomai and are able to pause topics or reduce the volume of work to suit their requirements. Please note that it is not possible to reduce workloads on the “A” Grade Guarantee Courses. You will be advised via the weekly report which topics have been paused however you will not be advised if a Student has increased or decreased the workload on a Tassomai Course. It is your responsibility to regularly monitor the Student settings of each Tassomai Course and to ensure that the Student is making the expected progress.
- Our “A” Grade Guarantee Courses
For Students who successfully participate and complete our designated “A” Grade Guarantee Courses we guarantee that the Student will obtain an “A” Grade in that particular subject or we will refund the fee paid for that Course. In order to claim a refund the following conditions must be met to our reasonable satisfaction:
The Student must have participated and completed the specific “A” Grade Guarantee Course in full;
The Student must not have received assistance from any other person;
The Course must not have been accessed by anyone other than the Student;
The examination which the Student sits must award grades with “A” being the highest grade. Foundation examinations or International Bacclaureates or other examinations which award different merits such as points do not qualify for the guarantee;
You or the Student must notify us by email within 48 hours of receiving the results and provide details of the actual result and state your intention to claim a refund. Evidence of the result will be required in the form of a signed letter from the registrar of the examination centre confirming the result together with a high quality copy of the actual examination results certificate countersigned by the registrar. This evidence must be received by us within 14 days of the result date.
If we have reasonable grounds to believe that any one of the requirements set out in Clause 5.1 is not met then we reserve the right not to make a refund.
All refunds will be made via the credit or debit card which was used for the initial payment within 30 days of receipt of the refund application.
- What we do with your information
Where we have requested information from you to provide a Course you agree to provide us with accurate and complete information.
You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
- Your rights to cancel Tassomai
You may cancel the Agreement and receive a full refund within 7 working days of purchasing a Course provided you have not logged in and accessed the Course.
Once a Student has accessed a Course you are entitled to cancel further participation on a Course at any time prior to the next monthly payment. You may do this by emailing firstname.lastname@example.org at least 48 hours prior to the day your monthly payment is due.
- Moneyback Offer
If you are not satisfied with Tassomai in the first month of joining we will offer you your money back. Under this scheme you are entitled to a refund of the first month’s fee paid by you at the time of subscribing for a Course if you are not satisfied with the Course in the first month.
To qualify for the moneyback offer you must sign up for Tassomai, select a Course and:
the Student must record activity by completing at least one test on a minimum of 24 days on the chosen Course in the first 30 days, demonstrated by the recording of a score for each of those days on their progress graph; and
the Student must stay on track with all of the set tasks of the Course as identified in the Tassomai weekly reports for the period; and
you must notify us by emailing email@example.com prior to the date the second month’s payment is due that you wish to cancel Tassomai.
Provided all of the conditions set out in clause 8.2 are satisfied we will refund the first month’s fee (less VAT) and terminate your account with Tassomai.
- Recommend a Friend Scheme
We offer rewards for customers recommending Tassomai to friends. The following must apply in order to qualify for a reward:
You must recommend a person who is a new customer to Tassomai that is, someone who is not on our database and has never used Tassomai before;
The new customer must pay for and subscribe to Tassomai for a minimum of 3 months. Any payments made by you do not qualify;
Members of the same household or family cannot recommend each other;
The new customer must log in and use Tassomai and must not cancel in the first month.
The value of the reward shall be the lower of your monthly fee or the monthly fee paid by your friend.
The reward will be credited to your account at the end of the month following the month in which the friend started using Tassomai.
Payment of the reward is entirely at our discretion and we reserve the right to cancel or amend the Recommend a Friend scheme at any time.
THE FOLLOWING TERMS APPLY TO STUDENTS AND TEACHERS ACCESSING TASSOMAI USING A SCHOOL MEMBERSHIP
By virtue of your school’s membership you are granted a non-exclusive, non-transferable, worldwide, revocable Licence to use Tassomai for the period agreed with your school.
Each Student will be required to select a Tassomai Course and provide his/her full name. A valid email address for each Student will be required and the Student User will be asked to complete a registration profile. You must ensure that you keep these details secure and do not provide this information to a third party.
You are not permitted to share your account with anyone else or permit another person to use your account.
GENERAL TERMS APPLICABLE TO ALL
- Our Intellectual Property Rights (“IPR”)
All IPR in Tassomai (including any such rights in our Website) remain the property of Tassomai Limited or of the software owners (as the case may be) and are either owned by or licensed to us and nothing in these Terms and Conditions shall transfer any ownership rights to you. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from Tassomai or our Website except where expressly invited to do so or indicated on Tassomai or our Website.
- Licence Conditions
Permission to access our Website and Tassomai is granted on the basis that you shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make Tassomai available to any third party, or the content of Tassomai or our Courses or our Website in any way; (ii) modify or make derivative works based upon Tassomai; (iii) embed the service as an "iframe" or "frame" from within another application; or (iv) reverse engineer or access the Website or Tassomai in order to (a) build a competitive product or service, (b) build a product using ideas, features, functions or graphics that are similar to those related to the Website or Tassomai or (c) copy any ideas, material, features, functions or graphics of the service; (iv) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (v) interfere with or disrupt the integrity or performance of the service or the data contained therein, or our Website, servers or networks; (vi) attempt to gain unauthorised access to the Website or Tassomai or its related systems or networks; or (vii) take any action that imposes an unreasonably or disproportionately large load on our system.
You are not permitted to use Tassomai to assist in the development of your own software or that of a third party. You may not use or copy all or any part of Tassomai’s graphical user interface, operating logic or database structure for it to be part of or to develop any software or other product or technology, unless that use or copying is permitted by law.
- Our rights to cancel your participation on Tassomai
We shall be entitled to cancel or suspend your account with us in the event that we reasonably consider or suspect that you have acted in breach of these Terms and Conditions.
- How to get Technical Support
All operational queries concerning Tassomai and access to any of the Courses should be addressed to firstname.lastname@example.org. We will endeavour to respond to all requests within 24 hours.
Tassomai can be accessed from any internet enabled desktop PC, mobile device or tablet. High speed broadband is recommended.
When using Tassomai please ensure that the Student uses the most up to date version of his/her internet browser in order to ensure that Tassomai appears in the correct format with its intended functionality. Old browser software may not display questions in the correct format. For more information on this you may contact our team by emailing email@example.com.
- Complaints about Tassomai
We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to firstname.lastname@example.org .
- DISCLAIMER AND LIMITS TO OUR LIABILITY
- GREAT CARE HAS BEEN TAKEN TO ENSURE THAT THE INFORMATION AVAILABLE ON THIS WEBSITE AND TASSOMAI IS CORRECT AND ERROR FREE. FROM TIME TO TIME, THERE MAY BE ERRORS OF FACT AND/OR GRAMMATICAL, SPELLING OR TYPOGRAPHICAL ERRORS WHICH WE WILL USE OUR REASONABLE ENDEAVOURS TO CORRECT AS SOON AS THESE ARE IDENTIFIED. WE APOLOGISE FOR ANY ERRORS OR OMISSIONS THAT MAY HAVE OCCURRED. WE CANNOT WARRANT THAT USE OF TASSOMAI OR THE WEBSITE WILL BE ERROR FREE OR FIT FOR PURPOSE, TIMELY, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF TASSOMAI OR THE WEBSITE AND WE DO NOT MAKE ANY WARRANTY WHATSOEVER, WHETHER EXPRESS OR IMPLIED, RELATING TO FITNESS FOR PURPOSE, OR ACCURACY.
- WE DISCLAIM ANY AND ALL LIABILITY TO YOU FOR TASSOMAI AND THE COURSES TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. IF WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE TO YOU SUCH LIABILITY IS LIMITED TO THE AMOUNT YOU HAVE PAID FOR THE RELEVANT TASSOMAI COURSE. SAVE FOR THE A GRADE GUARANTEE DESCRIBED IN CLAUSE 5, WE CANNOT ACCEPT ANY LIABILITY FOR ANY LOSS, DAMAGE OR EXPENSE, INCLUDING ANY DIRECT OR INDIRECT LOSS SUCH AS LOSS OF PROFITS, TO YOU HOWSOEVER ARISING. THIS LIMITATION OF LIABILITY DOES NOT APPLY TO PERSONAL INJURY OR DEATH ARISING AS A DIRECT RESULT OF OUR NEGLIGENCE.
- TASSOMAI AND THE TASSOMAI COURSES ARE PROVIDED ON AN “AS IS” BASIS AND NO WARRANTY OR GUARANTEE IS OFFERED EITHER TO YOU OR A STUDENT IN RELATION TO THE ACCURACY OF THE INFORMATION PROVIDED. WE CANNOT GUARANTEE OR WARRANT TO YOU OR A STUDENT THAT A TASSOMAI COURSE IS SUITABLE FOR YOU OR A PARTICULAR STUDENT. THE USE OF TASSOMAI AND THE MATERIALS PROVIDED IS ENTIRELY AT YOUR (AND THE STUDENT’S) OWN RISK AND WE CANNOT BE HELD LIABLE FOR ANY LOSS, DAMAGE OR INJURY SUFFERED OR INCURRED AS A RESULT.
- WE DO NOT ACCEPT ANY LIABILITY FOR ANY DELAYS, FAILURES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, VIRUSES OR OTHER CONTAMINATION OR DESTRUCTIVE PROPERTIES TRANSMITTED TO YOU OR YOUR COMPUTER SYSTEM VIA TASSOMAI OR OUR WEBSITE.
- WE SHALL NOT BE HELD LIABLE FOR ANY FAILURE OR DELAY IN DELIVERING TASSOMAI WHERE SUCH FAILURE ARISES AS A RESULT OF ANY ACT OR OMISSION WHICH IS OUTSIDE OUR REASONABLE CONTROL SUCH AS AN ACT OF GOD OR THOSE OF THIRD PARTIES.
- WE HAVE TAKEN ALL REASONABLE STEPS TO PREVENT INTERNET FRAUD AND ENSURE ANY DATA COLLECTED FROM YOU IS STORED AS SECURELY AND SAFELY AS POSSIBLE. HOWEVER, WE CANNOT BE HELD LIABLE IN THE EXTREMELY UNLIKELY EVENT OF A BREACH IN OUR SECURE COMPUTER SERVERS OR THOSE OF THIRD PARTIES.
- General legal points
We may subcontract any part or parts of Tassomai that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
We may alter or vary the Terms and Conditions at any time without notice to you. Any updates or variations to the Terms and Conditions will be published on the Website.
If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.
No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.
THE FOLLOWING TERMS APPLY TO INDIVIDUAL MEMBERS ONLY