School users can have up to 4 conversations per week with Mai (2 x Mai Helps and 2 x Mai Explains), with a maximum of 10 messages in each chat.

There's a cost to Tassomai each time a learner interacts with Mai which we haven’t passed on to schools. For this reason we’ve had to cap the number of interactions that school users have with Mai.

Mai Unlimited gives school parents the option to upgrade to unlimited Mai access for a small monthly fee. This gives families who get Tassomai through school the same level of access to Mai as our private subscribers, but at a discounted rate.

If a student needs help with a multiple choice quiz they can ask Mai for help, and Mai will answer their questions or go into more detail about the question

If they choose the wrong answer they have the option to ask Mai to explain where and why they’ve gone wrong.

The 4 weekly credits for school users are split between ‘Mai Helps’ and ‘Mai Explains’ and students get 2 credits for each unless their parents have upgraded to Mai Unlimited.

For GDPR reasons you’ll need to have opted in to receive email updates, news and offers from Tassomai (making you a member of our “Parent Club”) for us to offer you Mai Unlimited. You’ll then receive Parent Club emails with links to sign up to Mai Unlimited, or you can just go into your Parent Dashboard and add Mai Unlimited from the Subscriptions tab.

If you have previously opted out of receiving offers you can opt in by going to the Manage / Settings section of your Parent Dashboard and changing your preferences.

Note that all parents and guardians who get Tassomai through schools should receive a weekly progress report on Monday from Tassomai. This includes a button which takes you straight in to your parent dashboard.

Contact our admin team and we’ll set you up with Progress Reports and access to your Parent Dashboard. You’ll need to opt in to receive “offers and updates” from Tassomai when you first open your dashboard or via your account settings. Then you’ll be able to see an option to sign up to Mai Unlimited.

When learner accounts are upgraded to Mai Unlimited, learners will see the Mai icon on almost every quiz question, for every subject in the top right hand corner.

Learners who get Tassomai through their schools will only see the Mai icon on new or correction questions (the ones a student got wrong before).

AI is shorthand for Artificial Intelligence, the leveraging of computers and machines to mimic the problem-solving and decision-making capabilities of the human mind. In the context of Large Language Models (LLMs), AI refers to advanced computer systems that have been trained on vast amounts of text data to understand and generate human-like text.

Mai was built using GPT3.5, a Large Language Model (LLM) based Artificial Intelligence that engages in human-like dialogue based on a series of prompts. It is designed to respond in a natural, intuitive way and has numerous applications. The company behind GPT is called OpenAI, an AI research company based in San-Francisco.

Yes, all conversations through the chat function will be stored on our system. We know Mai isn’t going to be perfect on every occasion, so it’s important for us to be able to check responses and review any conversations where trialists have flagged Mai’s answers. By analysing conversations Tassomai will be able to help Mai improve and become increasingly intuitive, supportive and engaging.

Mai has been programmed to keep conversations relevant and appropriate to students’ Tassomai quizzes. There’s also a moderation system in place whereby spamming, persistent inappropriate comments or questions from users are flagged and those users will have their access limited or blocked.

We appreciate parents may have concerns about AI, but it’s important to stress that Tassomai users are interacting with our AI tutor in a controlled environment. Other than a student’s first name, there is no other personally identifiable information shared with Mai / ChatGPT and Mai does not request any personal information from the student.

Yes, we think so! Mai isn’t the same as a real person, but Mai can do a great deal of what a tutor does for a fraction of the cost. The big difference is that a student has to wait for their next session to see a tutor, by which time they will likely have forgotten most of what they were struggling with. Mai is available 24/7 ready to help students in the moment. We believe this ON-DEMAND aspect is a big advantage. We’ve also found the quality of Mai’s responses is consistently high.

We recommend parents try Mai with their children and ask Mai to explain a particular topic to judge Mai’s capabilities for themselves.