Customer Support & Administrator

What's the challenge?

We are restructuring the way our customer-facing team works, so this is a great opportunity for someone to shape a role within this new framework.  By being part of the Customer Support and Admin team, you will be at the heart of this process. You will be the first port of call for customer support, fielding calls and enquiries and delegating as necessary. You will help to oversee the set-up all of our school packages, a task that can get incredibly busy at times so needs a real eye for detail! 

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Without this role, the customer-facing team doesn’t work!  By taking the administrative reins, and by working with the rest of the Success, Support and Sales team, there is opportunity to improve existing processes and help ensure all of our school and private customers are supported and happy.  

Things can change really quickly around here, so you’ll need to be a fast-thinker, open to ideas and up for a challenge - it’s never been a more exciting time to join Tassomai!
 

Skills & Experience:

  “The open and supportive culture encourages hard work as well as opportunities for personal growth."   Min, Customer Support

“The open and supportive culture encourages hard work as well as opportunities for personal growth."
Min, Customer Support

  • Passionate about helping people

  • Experience of talking to customers (not necessarily in a web product context)

  • Excellent phone manner

  • Experience of CRM management

  • Experience using Excel

  • Super-organised

  • Process-driven

  • Solutions-focussed and a creative problem solver

  • Technically-minded

  • Excellent attention to detail

  • Great at multitasking & prioritising

  • Able to recognise and judge the need for process vs short-term productivity

  • Constantly striving to improve the way things are done

  • Hates to let thing slip through the net!

  • Hungry to learn and develop 

  • Great at working in a team

 

Where would you be working?

We’re based on the 5th floor of an old pharmaceutical warehouse in Bethnal Green.  It’s a co-working space and we’ve bagged the best office which is light and airy with a lovely balcony - we love it.

There’s a great cafe, a gym offering bargain membership and we’re a stone’s throw from Bethnal Green tube and Bethnal Green overground stations.

  • EMI share scheme

  • Flexible working

  • 22 days holiday plus your birthday off

  • Time off between Christmas and New Year

  • Cycle to work scheme

  • Travel card loan scheme

  • More coffee-making apparatus than the rest of East London put together

Salary:

£20k - £24k

How do you apply?

Please send all applications to careers@tassomai.com

As well as an up to date CV, please also send your answers to the following questions:

  1. Why do you want to work at Tassomai?

  2. What would you like to learn during your time at Tassomai? 

  3. If you had £500 to spend on personal development, how would you spend it?